Patients are seen by appointment only. Our office hours are 8:00 am - 5:00 pm Monday through Thursday, and 8:00 am - 1:00 pm on Friday. We are closed for most major holidays.
Payment is due at the time of services. Dr. Morris, Ian Gordon, PA-C, Dennis Heaney, PA-C, and Amber Brown, CNP are on many insurance panels and will bill your insurance for services. You are responsible for copays, deductibles, and benefits your insurance does not cover. We will file primary and secondary insurance only. Additionally, some insurance policies require authorization for visits before you are seen in our office. While we may assist with this, it is ultimately the patient's responsibility to ensure that all forms and authorizations are obtained before the treatment initiation.
If you miss or no-show your appointment, you will be charged for the allotted time. The charge will vary based on your provider and level of service. If you must reschedule your appointment please give a 24-hour notice or 48 hours for a new patient (24/48 business hour notice), you will not be charged for the allotted time. If you cancel within the 24/48 business hour time frame and we are able to fill your time slot, you will not be charged. However, if we are not able to fill the time slot, you will be charged for your missed appointment. The policy is not intended to be punitive; instead, it allows us to continue to provide a high level of care to all of our patients.
Additionally, if you arrive late for your appointment, we will attempt to see you. However, if we are unable to do so, you will be asked to reschedule. Unfortunately, this will result in a missed appointment charge. We customarily provide reminder texts and emails leading up to your appointment; however, this is a courtesy and does not exempt the patient from a missed appointment fee. Insurance does not pay for missed appointments. Excessive no-shows or missed appointments may lead to discharge from the clinic.
Requests for medical records must be made in writing. An appropriate HIPAA form must be completed by the patient. Please allow two weeks for the processing of medical records requests.
All refill requests need to be sent through the portal as requests from pharmacies will no longer be accepted. There will be a $15 fee for controlled prescriptions that are refilled between appointments. Refill requests will not be honored after hours. There are no exceptions to these rules. Please allow one to two business days to process refill requests.
Controlled substances are, at times, utilized in our office. Due to the potential risk of break-ins, we keep no controlled substance samples in our clinic. We participate in the OBNDA statewide tracking system. Also, urine drug screens are sometimes required to obtain a controlled substance. Controlled substances are not filled after hours and are not refilled early, even if your script or medication is lost, stolen, or destroyed (dog ate it, the kid ate it, washed it, threw it out, etc.). This is not intended to be punitive but allows us to maintain state and federal law standards and provide a high patient care level.
Coverage is available at all times. Our answering machine is available for non-emergent messages. If you have a real emergency, our answering service is available. On weekends and holidays, we share all coverage with a call group of psychiatric physicians. Please reserve the answering service for emergencies. Emergency coverage is without charge: however, utilizing the answering service for calls other than emergencies may result in a fee for medical services.
From time to time, Oklahoma weather creates inclement conditions that may impede our ability to see scheduled patients. If we close our office, we will call our scheduled patients as far in advance as possible to inform them of the office closing. If you are a patient who lives out of the metro area, our policy is if your local schools are closed due to weather conditions, then you are not required to give us the usual 24 business hour notice. However, we ask that you kindly provide us a call to inform us that you will not be at your appointment due to weather conditions and that your local schools are closed. We can reschedule your appointment at that time as well.