Frequently Asked Questions
Most prescriptions refills are given during your appointment and should last until your next appointment. Please check with the pharmacy to ensure a refill is not already on file.
Should you require a refill before your next scheduled appointment please access the “existing patient” section of this website or the portal, and include:
- The pharmacy name and address
- The name and dose of the medicine
Please note we are NOT able to process refill requests from pharmacies. Please do NOT have your pharmacy fax us refill requests.
Refills will only be provided if you have a future appointment scheduled. For patients who have missed or rescheduled their last appointment or do not have an appointment scheduled, an appointment must be slated before new prescriptions can be written. Controlled medicines cannot be filled early, with limited exceptions for travel. If you need an early fill of a controlled medicine due to travel, please forward your travel documents with your request.
Stimulant medicines can only be filled 30 days at a time. This is a federal law and we are not allowed to deviate from this. We understand that other practices may do this, but our legal advisors have been very clear on this point.
I need to contact my provider after business hours
If you have a true emergency, please call the office at (405)285-2260, which will put you in contact with the answering service. This is exclusively for emergencies. Please note that prescribers CANNOT refill controlled medicines after hours. This is due to laws that control how these types of medicines are written.
The frequency of appointments is based upon medical need. Initially appointments may be every 1-3 weeks. As symptoms stabilize, appointments may be spaced to every 3 months. Rarely, stable patients taking no controlled medicines may be slated further out.
Any patient who has not been seen within 6 months will be discharged from the practice and must schedule an appointment to re-establish a therapeutic relationship and ongoing care.
Medical licenses do not have state reciprocity. You must be in Oklahoma to be seen by our office. Additionally, while noncontrolled medicines can be prescribed across state lines in an emergency, non-controlled medicines cannot be prescribed across state lines–even in an emergency.
We typically follow the Edmond school district school closures, and we recognize that many people have to come from further out of state to visit us. If the weather is bad, we will reach out to you the day before or day of your appointment, and convert the appointment to a telemedicine appointment. If you have an in-patient requirement for a scheduled medicine or
some other visit aspect, we will adjust your in-person requirement accordingly and conduct a telemedicine appointment. We will notify you of this conversion via text, email or both.
If you have a true emergency, please call the office at (405)285-2260, which will put you in contact with the answering service. This is exclusively for emergencies. Please note that prescribers CANNOT refill controlled medicines after hours. This is due to laws that control how these types of medicines are written.